Refund policy

REFUND POLICY – Edel & Kern

30-Day Satisfaction Guarantee
Not in love with the wood or the color of your board? You can return it within 30 days of delivery for a full refund of the purchase price.

Conditions
- Every board is shrink-wrapped before it ships. The board must be unused and in its original condition and packaging, ideally still in its wrap.
- For hygiene reasons, we cannot accept boards that have been used (cut on, washed or oiled). UK customers: see the section below.
- Return shipping is paid by the customer. Original shipping is not deducted from your refund.
- Please contact us at edelundkern@gmail.com with your order number before sending anything back. We will send you the return address.
- Once your return arrives and is checked, we refund the purchase price to your original payment method within 5 business days. Your bank may need a few extra days to show the refund.

UK customers: your 14-day right to cancel
If you live in the United Kingdom, you have the right to cancel your order within 14 days of delivery without giving a reason. To cancel, email us at edelundkern@gmail.com with your order number (any other clear statement also works). Then send the board back within 14 days of telling us. Return shipping is paid by you. To keep the full refund, please return the board unused, ideally still in its wrap. If the board shows signs of use beyond what is needed to inspect it (for example knife marks, food stains, washing or oiling), we will reduce the refund by the loss in value, which can be up to the full price. We refund within 14 days of receiving the board back, to your original payment method. This does not affect your statutory rights. Our 30-day satisfaction guarantee applies in addition to this right.

Damaged or defective on arrival
If your board arrives damaged or with a defect (for example a crack or an open glue joint), send us a photo and your order number within 7 days of delivery. We will replace it free of charge, shipping included, or refund you in full if you prefer. This does not limit any statutory rights you have for faulty goods.

Shipping costs, duties and taxes
Shipping to the US and the UK is free, and duties are included. For other countries, shipping costs are not refundable, and import duties or taxes charged by your local customs are paid by you and cannot be refunded by us.

Discount codes
If you used a discount code (for example WELCOME10), the refund is the amount you actually paid.

Questions
Email us at edelundkern@gmail.com. We usually reply within 1–2 business days (Monday to Friday, except public holidays).